Franca’s General Service respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://francasgs.com/ or contact us through forms, phone, email, SMS, or messaging apps (including WhatsApp, when available).

1. Information We Collect

We may collect:

1. a) Information you provide

• Name, email address, phone number;
• Project address (if provided);
• Service request details (e.g., type of work, preferences, timelines);
• Messages, photos, or files you submit.

1. b) Information collected automatically

• IP address, device type, browser type, operating system;
• Pages viewed, time spent, referring/exit pages, date/time of access;
• Cookies and similar technologies (see Section 5).

2. How We Use Your Information

We use your information to:

• Respond to inquiries and estimate requests;
• Schedule visits, inspections, or appointments and communicate project updates;
• Provide customer support and maintain our records;
• Improve Website performance, functionality, and user experience;
• Analyze traffic and marketing performance (when enabled);
• Prevent fraud, abuse, or security incidents;
• Comply with legal obligations and enforce our rights.

3. How We Share Information

We do not sell your personal information. We may share information:

• With service providers (e.g., hosting, analytics, CRM, communications tools) who support our operations;
• With contractors or partners involved in providing requested services (only as needed);
• When required by law, legal process, or to protect rights, safety, and security.

4. Communications (Phone, Email, SMS, WhatsApp)

If you contact us or submit your information, you consent to receiving communications related to your request, including by phone, email, SMS, or WhatsApp (when available). You may opt out of marketing communications at any time. For SMS, you may also opt out by replying STOP where supported. Message and data rates may apply.

5. Cookies & Similar Technologies

We may use cookies and similar technologies to:

• Enable core Website functionality;
• Understand how visitors use the Website;
• Measure and improve advertising campaigns (when enabled).

You can control cookies through your browser settings. Disabling cookies may limit certain Website features.

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described above, including to respond to inquiries, maintain records, comply with legal obligations, and resolve disputes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure.

8. Your Choices and Rights

Depending on your jurisdiction, you may request access, correction, or deletion of your personal information, or object to certain processing. To make a request, contact us using the details below.

9. Children’s Privacy

The Website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can delete it.

10. Third-Party Websites

The Website may link to third-party sites. We are not responsible for the privacy practices of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Franca’s General Service
Website: https://francasgs.com/
Email:francasgeneral22@outlook.com
Phone: +1 (857) 888-1698